Shopping & Delivery Guidelines

Reliable, Local Delivery With Clear Communication and Temperature-Safe Handling

These guidelines explain how I shop, stage, and deliver Costco groceries. Everything you see here applies exclusively to Costco shopping, Costco fulfillment, and Costco pickup or delivery through my 400 West facility.

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How I Shop at Costco

All orders are sourced exclusively from Costco.

I shop your order exactly as submitted.
If Costco is out of stock:

I look for the closest same-brand, same-size match available at Costco
I avoid substitutions that increase your cost unless approved
I never substitute a different flavor, variety, bundle count, or brand without permission

If no suitable substitute exists at Costco, I simply mark the item as unavailable.

What I Will and Will Not Shop For

Clear guidelines so you know exactly what’s available, what’s excluded, and how to prepare your list.

What I Shop For

I focus on items that deliver well, stay fresh, and align with my Costco-based service. This helps keep orders accurate, fast, and within temperature-safe standards.

Eligible Items:

Costco grocery items
Refrigerated & frozen items
Costco pantry staples
Costco personal care items
Costco cleaning products
Costco pet supplies
Costco paper goods
Costco beverages

Note: I will always confirm your list before checkout to ensure accuracy and avoid food waste.

What I Do Not Shop For

Some categories are restricted either by Costco policy, Utah regulations, or delivery limitations. These exclusions protect you and keep the service reliable.

Not Eligible:

Alcohol (Utah restrictions)
Any store other than Costco
Pharmacy prescriptions (Costco policy)
Electronics, appliances, jewelry, or high-value non-grocery items
Large or oversized items requiring special transport
Hot foods (Costco café / food court items)
Prepared or heated foods requiring above-140°F handling
Returns or exchanges
Extremely custom or “hunt-down” items that slow down the shop or aren’t stocked regularly

Temperature Care and Cold-Chain Integrity

I maintain strict cold-chain discipline during all Costco shopping and staging:

Frozen and refrigerated items are shopped last
Orders travel quickly from checkout to controlled storage
At the 400 West facility, all cold items remain in dedicated temperature zones
During delivery, cold items remain enclosed and handled first upon arrival

Your groceries stay at peak quality.

Communication Expectations

I communicate when needed, not constantly.

I contact you only when:

An item is out of stock at Costco
A substitution needs approval
An unexpected price variance is significant
A schedule or weather delay occurs

Your confirmation message includes the details you need without interruptions.

Pickup Guidelines (400 West Facility)

Pickup is fast and predictable:

Park directly at the pickup entrance
Your order is fully staged and ready
Cold items are held in temperature-controlled zones until handoff
Early arrivals may require brief staging time
Late arrivals will still receive properly stored items

Pickup is the most efficient option for Park City guests and STR managers.

Delivery Guidelines

For home or business delivery:

You must be present unless prior arrangements are confirmed
Cold and frozen items cannot be left outside unattended
In heat or winter conditions, you must meet me promptly
If you cannot receive the order, it may be redirected to 400 West pickup

This ensures product safety.

Weather & Seasonal Considerations

Weather may impact timing:

Snow may delay delivery windows
Summer heat requires faster handoff
Park City traffic or road closures may shift schedules

If conditions affect your order, I will notify you.

Accuracy, Returns & Item Condition

Why I Use These Guidelines

This service is built on speed, accuracy, and temperature safety. Clear boundaries allow me to:

I check items before leaving Costco. You agree to inspect your order at pickup or delivery.

Report damaged items immediately
Missing items will be corrected the same day
For product-quality issues, Costco’s return policy applies

For food-safety reasons, perishable items cannot be taken back once delivered or picked up.

Why I Use These Guidelines

This service is built on speed, accuracy, and temperature safety. Clear boundaries allow me to:

Complete your order on time
Minimize delays inside Costco
Keep cold and frozen items in safe condition
Give consistent service to every client
Avoid avoidable wasted food due to last-minute changes