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Pricing & Policies

My pricing is designed for clarity, fairness, and strong support for both individual customers and the professional partners who refer clients to this service.

 

Everything is sourced exclusively from Costco, with temperature-controlled handling and fast pickup or delivery.

Sandy, Utah Personal Grocery Delivery Service

Simple Pricing

Your total cost is determined by two factors:
1. A markup based on your order size
2. A flat delivery fee based on your distance from the Sandy Costco

Both are calculated automatically when you schedule your order—no hidden charges, no mileage fees, no surprises.

Markup by Order Size

  • 20% on orders $0–$250

  • 19% on orders $251–$450

  • 18% on orders $451–$650

  • 17% on orders $651–$850

  • 16% on orders $851+

Orders under $75 include a $10 small-order fee.
Markup applies to the merchandise total only.

Pickup Fee - $0

Flat Delivery Fees by Zone

  • Green Zone – $15

  • Purple Zone – $20

  • Red Zone – $25

Zones are based on distance from the Salt Lake Costco, shown at the center of the map.

Additional Details & Notes

  • 3% processing fee – electronic payments (credit, debit, Venmo Business, PayPal)

  • $20 same-day rush fee – if same-day delivery is available

  • $10 small-order fee – for orders under $75 merchandise total

  • Deposit: 50% of the estimated Costco total ($35 minimum) collected once your order is reviewed and approved

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About Your Delivery Zone

  • The map provides an estimate of your service area.
    Your exact delivery zone will be confirmed during our initial introduction to ensure accuracy before your first order.

Shopping & Delivery Schedule

Monday–Saturday: 10:00 AM – 4:00 PM

I accept up to 4 deliveries per day, depending on route efficiency and item availability at the Sandy Costco. Scheduling is finalized after our initial introduction to ensure your delivery time is accurate and realistic.

Weekend Order Policy (Saturday & Sunday)

Weekend traffic at Costco is intense, and efficiency matters. To maintain reliability—and to prioritize clients placing full household or large-group orders—weekend pickup and delivery follow stricter guidelines.

Weekend Order Requirements

  • Large orders only ($250+). Weekend service is reserved for higher-volume orders that require full-cart shopping and advance staging.

  • 48-hour minimum lead time. Orders must be submitted no later than 48 hours before your weekend pickup or delivery window.
    This allows enough time to shop ahead, stage everything securely at the 400 West facility, and avoid the weekend bottleneck.

  • Limited availability. Same-day or next-day weekend requests are not accepted due to Costco congestion and operational scheduling.

  • Early week shopping. All weekend orders are shopped Thursday–Friday and stored at 400 West in temperature-controlled zones for smooth handoff.

Deposit Requirement for All Orders (Delivery & Pickup)

A 50% deposit is required for all orders, whether you choose delivery or pickup at 400 West. The deposit is collected at the time of booking and secures your scheduled slot. It also covers the upfront cost of shopping your order.

 

The remaining balance is charged after shopping is complete and the final Costco receipt total is confirmed.

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Cancellations, Returns & Refunds

  • 24+ hours prior: deposit fully refundable.

  • Same day: a portion of the deposit may be retained if shopping has started.

  • Perishable items cannot be returned after pickup or delivery for food-safety reasons

  • Report item issues immediately at pickup or upon delivery

  • Missing items will be corrected the same day

  • If Costco requires an item back for a refund, I will handle the return directly with Costco

  • For quality issues, Costco’s return guidelines apply

 

Clear communication ensures fast resolution.

What I Shop

  • Costco groceries (fresh, frozen, refrigerated, shelf-stable)

  • Household supplies (paper goods, cleaning products, detergents)

  • Snacks, drinks, and multipack items

  • Vitamins, supplements, OTC medicines allowed by Costco policy

  • Business-center items for offices and small businesses

  • Seasonal goods available in-store

  • Bulk items and multipacks (including split-item requests when appropriate)

  • ​Note: I will always confirm your list before checkout to ensure accuracy and avoid food waste.

What I Do Not Shop

  • Alcohol (Costco Utah restrictions)

  • Pharmacy prescriptions (Costco policy)

  • Electronics, appliances, jewelry, or high-value non-grocery items

  • Large or oversized items requiring special transport

  • Perishable items that cannot be kept temperature-safe during delivery

  • Any item unavailable at the Salt Lake Costco warehouse

  • Returns or exchanges

  • Extremely custom or “hunt-down” items that slow down the shop or aren’t stocked regularly

Substitutions & Approvals

If an item is out of stock, I reach out before substituting. Your approval is required unless you’ve noted acceptance of alternatives on your list.

Policies:

  • I never substitute without your permission

  • You can specify “no substitutions” on any item

  • If I can’t reach you, the item is skipped

  • Photos are sent when clarification is needed

Special Handling Items

Some items require extra care or have limitations depending on weather, distance, or availability.

Handled Carefully:

  • Ice cream and frozen novelties (distance-dependent)

  • Delicate bakery items that can be stored cold

  • Large multi-item produce boxes

  • Bulk proteins (poultry, beef, fish)

  • Seasonal refrigerated items

May Be Restricted:

  • Extremely fragile or crush-prone bakery goods

  • Frozen items on long routes during heatwaves

  • Items requiring immediate refrigeration beyond workable time windows

Summary

I keep the shopping list focused on practical groceries, proper cold-chain care, and items that maintain quality during transport. Clear rules protect your order from start to finish and ensure every delivery is reliable, safe, and consistent.

FAQs

Why is there a 3% fee?

  • It covers secure electronic payment processing — not a markup.

Can I split delivery across addresses?

  • Each order applies to one address only. Split deliveries must be placed separately.

What about returns?

  • Defective or incorrect products may be returned per Costco policy. Additional delivery fees may apply for return trips.

Can I miss out on Costco sale items if I schedule later?​

  • Yes. Sale items often have strict limits, and I can only buy what Costco allows. These items go to the day’s earliest scheduled orders, so late scheduling may mean missing out. Booking ahead gives you the best chance of getting limited sale items.

Personal Costco Grocery Delivery Service

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